Journal of Resource Management and Decision Engineering 4 Serial Number 11 2025 06 01 Designing a Paradigmatic Model of Organizational Civilization with an Approach to Achieving Good Governance in Service-Oriented Government Organizations of Tehran Designing a Paradigmatic Model of Organizational Civilization with an Approach to Achieving Good Governance in Service-Oriented Government Organizations of Tehran 1 12 10.61838/kman.jrmde.4.2.6 EN Journal Article 2025 01 30 <p>The present study aims to design a paradigmatic model of organizational civilization with an approach to achieving good governance in service-oriented government organizations in the city of Tehran. The research methodology employed is mixed-method, incorporating both qualitative and quantitative approaches. In the qualitative section of the study, semi-structured interview questions were developed to collect data. Subsequently, the fuzzy SWARA questionnaire was used to prioritize the research indicators. The statistical population consisted of 15 experts (including professors in public and urban management from universities and managers with more than five years of experience in service-oriented government organizations in Tehran), selected through purposive sampling. In-depth and semi-structured interviews were conducted with them. The interview texts were analyzed using grounded theory through qualitative data analysis and MAXQDA software. Following this, the research indicators were prioritized using the fuzzy SWARA method. The findings indicated that causal conditions (such as the need for transparency and accountability in government organizations, increasing public participation in decision-making and governance processes, and legal and regulatory requirements governing state institutions) influence the central phenomenon (organizational civilization). The central phenomenon, contextual conditions (including the structure and performance of oversight institutions and the culture and communicative norms within organizations), and intervening conditions (such as the lack of transparency in decision-making processes) affect strategies and actions (strategic approaches toward realizing organizational civilization). Ultimately, these strategies and actions lead to outcomes (such as increased public satisfaction with government services and the realization of good governance).</p> https://journalrmde.com/index.php/jrmde/article/download/82/86